According to the REACH and CLP Regulations (Article 124(2) of REACH and Article 44 of CLP), the countries of the European Union, in addition to Norway, Iceland and Liechtenstein, have established national REACH and CLP helpdesks to provide advice and assistance on REACH and CLP obligations. Their national helpdesks are the first point of contact for companies.
What kind of advice can I get from the national helpdesk?
National REACH/CLP helpdesks will provide you with a wide rangeing of information on the provisions of REACH and CLP. They will also advise you on the responsibilities you may have under these rRegulations. They will not, however, focus on providing tailor-made information on how those obligations should be met.
In addition, the national REACH/CLP helpdesks provide service in your local language(s) and they have a good understanding of national conditions. In some cases, the national helpdesk may also provide information on certain aspects of enforcement.
When should I contact the national REACH/CLP helpdesk?
In most cases, the national helpdesks should be the first point of contact for all duty holders seeking for advice on REACH and CLP. You should also remember that the quickest way to get an answer might be the information displayed on their website. Also, theThe FAQ database on the ECHA website is also a good source of information as its content has been agreed by the national helpdesks.
For support to users of ECHA's IT tools (such as IUCLID, Chesar and REACH-IT), and assistance related to the processing of individual submissions (e.g. registrations, PPORD notifications, inquiries), you may contact the ECHA Helpdesk.