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Terviklik kvaliteedijuhtimine

ECHA is committed to providing, with diligence, consistency and integrity, a service that meets the needs and expectations of its various stakeholders in a balanced and impartial way and in strict compliance with applicable legislation.

The Agency's integrative approach to quality and environmental management is a tailor-made model for a European Agency. The ECHA Integrated Management Standards combine the European Commission's Internal Control Standards for effective management and the internationally recognised ISO 9001 standard for quality management systems. The Agency’s environmental management conforms to the ISO 14001 standard for environmental management systems.

The Agency’s Integrated Management System includes quality and environmental management. It is designed for good governance, for steering operations, and for leading ECHA to a high standard of performance and continual improvement, with the efficient use of resources, in order to obtain full stakeholder confidence and satisfaction.

Quality and Environmental Policy

ECHA’s Quality and Environmental Policy outlines the Agency’s obligations to various stakeholder groups whilst stating the Agency’s commitment to continually improving the effectiveness of its Integrated Management System and it provides a framework for establishing and reviewing its quality and environmental objectives.

Performing to excellent standards while meeting the requirements of our stakeholders and ensuring the consistent implementation of the REACH, CLP, Biocides and PIC Regulations is at the core of ECHA’s Quality and Environmental Policy.

ISO 9001:2015 and ISO 14001:2015 Certification

Lloyd’s Register Quality Assurance has certified ECHA’s Integrated Management System against the ISO 9001:2015 and ISO 14001:2015 standards. The third-party recognition demonstrates that the Agency has established a comprehensive quality and environmental management framework and applies good business practices with the aim of always providing its services to the satisfaction of its stakeholders.

Terviklik kvaliteedijuhtimine

Quality Organisation

The implementation of ECHA's Integrated Management System is a corporate project and pertains to all of its activities. The Agency's Quality Organisation is designed for enhanced cooperation and communication, and for achieving a harmonised approach on quality matters throughout the Agency.

The Quality Manager is the Management Representative who assists the Agency's Senior Management in the realisation of the Agency's Quality and Environmental Policy.

The Quality Assurance Officers, located within individual Directorates, act as the interface between the Quality Manager and the Agency's Directorates. They assist the Directors and the Quality Manager with the harmonised implementation of the management system and its continual improvement, in order to ensure the system's consistency and integrity.

Stakeholder Feedback

The Agency is committed to provide services that create value and meet the needs and expectations of its stakeholders in a balanced way.  We foster an open and structured dialogue with our stakeholder community and invite all our stakeholders to provide us with their feedback on our performance.

We appreciate receiving any kind of feedback on our work. It will help us to shape and improve our services and to consistently deliver to a high standard.

If you wish to give us general feedback or express your appreciation with our work, please use the feedback form.

Feedback form


If you have a complaint about the practice of the Agency concerning administrative or regulatory matters, please use the complaints form. 

Complaints form

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