ECHA Helpdesk

Who we are

The ECHA Helpdesk provides advice to those who have obligations under REACH, CLP and BPR. This service also includes support to users of ECHA's IT tools (such as IUCLID 5, REACH-IT, R4BP and Chesar), and assistance related to the processing of individual submissions.

The advice offered by the Agency through the ECHA Helpdesk is free of charge. As a service, it can provide information on the obligations under REACH, CLP and BPR. For sector specific questions, companies may consider contacting their industry associations.

The Helpdesk Unit also provides the Secretariat of the REACH and CLP helpdesk network (HelpNet). HelpNet supports the national REACH and CLP helpdesks to arrive at a common understanding of REACH and CLP implementation and to familiarise themselves with ECHA's IT tools for industry users. The HelpNet aims to harmonise replies to companies by providing up-to-date information on REACH and CLP implementation, discussing difficult questions in the HelpNet Exchange platform to cooperate and support one another on a daily basis, and reaching agreement on REACH and CLP FAQs to be published on ECHA's website.

The national REACH and CLP helpdesks (of the 28 Member States, Iceland, Liechtenstein, Norway) and ECHA form the HelpNet Steering Group. The European Commission is an associated member. The HelpNet Steering Group also has observers from EU-wide helpdesks operated by industry stakeholders as well as observers representing EU candidate countries and potential candidates. Additional experts may provide support to the members of the HelpNet Steering Group.

 

How we reply to questions

The ECHA Helpdesk processes questions which have been submitted by companies through the dedicated ECHA Helpdesk contact form on the ECHA website. ECHA provides Q&As, guidance documents, webinars and manuals that give further information and support applicants in their obligations.

The ECHA Helpdesk aims to be easy to approach. This is achieved by the dedicated contact form. It is staffed by experts (scientists, lawyers, IT engineers) and this competence speeds up the replies provided to within a maximum of 15 working days at the latest.

The ECHA Helpdesk is supportive and works in close collaboration with the national REACH, CLP and BPR authorities. Its goal is to seek for transparency by explaining how ECHA works and keeping you updated on the latest news.

 

What else we do

Every month, the ECHA Helpdesk answers hundreds of questions made by companies and also supports users who may have blocked their REACH-IT accounts. The ECHA Helpdesk is also actively present at different kinds of events, organising and creating the material used in them.

During the ECHA Stakeholders' Day and workshops, the ECHA Helpdesk organise the one-to-one sessions and so far it has facilitated individual sessions between stakeholders and ECHA experts. The ECHA Helpdesk also organised specific IT training during some of these events. During ECHA webinars, the ECHA Helpdesk takes care of the Q&A sessions to make sure all participants get their questions answered.

The ECHA Helpdesk has regular meetings with the network of national helpdesks (HelpNet) to which it provides IT training and daily support, combined with visits to the national helpdesks and speaking engagements.

Finally, the ECHA Helpdesk makes sure that the REACH and CLP FAQs published on the ECHA website are agreed among the members of the HelpNet and the Commission. It also ensures that the REACH-IT, IUCLID and Chesar FAQs are updated and contain all relevant information to make the best use of ECHA's available scientific IT tools.

 

How to contact us

To submit an enquiry to the ECHA Helpdesk to ask for advice on REACH, CLP or BPR, and support on ECHA's IT tools (IUCLID 5, REACH-IT, R4BP 3 and Chesar) please contact us via the ECHA Helpdesk contact form.

The ECHA Helpdesk guarantees service in English. It also supports requests in other languages; the reply to an enquiry may then, however, take longer.

ECHA Helpdesk contact form

 

REACH-IT user account contact form